We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
When are my items going to be shipped?
Because we are a small team, all our items are subject to a processing period. Most orders should be dispatched to the provided address within 3 to 5 working days since the order has been completed. For items on sale, promotions or bonuses, please allow for a few extra days as at times we are faced with huge demand. We will notify you via the provided e-mail address when your items have been shipped.
When will I receive my items?
The shipping time varies from product to product because we are sourcing the items from all over the world. Also, some products are sent directly from our US-based warehouse, some are shipped directly from our contracted manufacturers (which can be located in Europe, China, and even Australia). Because we believe that money should be spent on products rather than on shipping services, we do our best to provide FREE Shipping. If that's the case, and the product is not shipped from the US, please allow for three to five weeks shipping time. Most products will arrive much quicker than that, though. This is also applicable for giveaway items, bundles or bonuses.
For shipping to Europe and Canada, the official carrier estimation is between four and seven weeks (nine weeks for Italy). Of course, this time-window is to account for any potential customs-related or any other unforeseen delays.
Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
*This does not include our 2-5 day processing time.
Will my items be sent in one consolidated package?
For logistical reasons, consolidated packages might not be an option. Please keep this in mind when receiving your orders.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
What is your return policy?
After receiving the product, if you want to return it (we do not accept returns if you ordered the wrong size, only if something is wrong with the item you received), you have to contact us within 7 days. Please note that you will have to pay the return shipping fee and that the item should be in its original package (unopened and unused).
If the item arrived damaged, all you need to do is contact us, sends us a photo of the damaged product, and we will refund you (or send you a new one, that's entirely up to you)